Contact the City of Cape Town
For any information/numbers not listed here, please go on to the City of Cape Town web site: www.capetown.gov.za
General enquiries
City of Cape Town switchboard
Telephone: 021 400 1111
Customer Call Centre
Telephone: 0860 103 089
General email:
contact.us@capetown.gov.za
Accounts email:
accounts@capetown.gov.za
Fax: 0860 103 090
Physical address:
Civic Centre
12 Hertzog Boulevard
Cape Town
8001
EMERGENCY NUMBERS AND HOTLINES
Any emergency
Telephone from landline: 107
Telephone from mobile: 021 480 7700
Fires, floods, rock falls and other environmental emergencies
All hours emergency telephone: 0809 114 357
General telephone: 021 597 6000
Email: disaster@capetown.gov.za
Fraud hotline
Telephone: 0800 323 130
Illegal occupancy / land invasion
24 hour hotline: 021 596 1999
Alcohol and drugs
24 hour telephone hotline: 0800 435 748 (0800 HELP 4 U)
Law Enforcement
24 hour hotline: 0860 765 423
UTILITY SERVICES
Electricity Department: Emergencies, accounts and general enquiries
Telephone: 0860 103 089
Email: electricity@capetown.gov.za
SMS: 31220
Water and Sanitation: Emergencies, accounts and general enquiries
Telephone: 0860 103 089
Email: water@capetown.gov.za
SMS: 31373
Fax: 021 957 4726
Solid Waste: Illegal dumping, wheelie bins and general cleaning
Telephone: 0860 103 089
Fax: 0860 103 090 021 400 4302
Email: wastewise@capetown.gov.za
Metro Police and Traffic Services
Telephone: 0860 765 423
Motor vehicle registration
Telephone: 0860 103 089
Fax: 021 419 1676
Email: accounts@capetown.gov.za
Transport Information Centre
General information for public transport: 0800 656 463
Dial-a-Ride bookings: 0800 600 895
Traffic fines
Telephone: 0860 103 089
Fax: 0862 012 154 / 0862 938 189
Events applications and permits
Telephone: 021 417 4034 / 021 417 4035 / 021 417 4036
Fax: 0865 761 933
Email: events.permit@capetown.gov.za
REPORTING
Electricity faults – City of Cape Town
Telephone: 0860 103 089
SMS: 31220
Email: power@capetown.gov.za
FaultReporting.Centre@capetown.gov.za
Water & Sanitation Department
Telephone: 0860 103 089
Sms: 31373
E-mail: waterTOC@capetown.gov.za
Cable theft
Telephone: 0800 222 771
Fax: 021 400 5910
Land invasion (squatter control)
Emergency telephone: 107
Direct telephone: 021 596 1999
Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills)
Telephone: 0800 65 64 63
Email: Transport.Info@capetown.gov.za
Traffic signal faults
24 hour telephone: 0800 65 64 63
Street people
Toll-free telephone: 0800 872 201
Mayor’s Office
Telephone: 021 400 1300
Fax: 021 400 1313
Email: mayor.mayor@capetown.gov.za