Contact the City of Cape Town

For any information/numbers not listed here, please go on to the City of Cape Town web site:  www.capetown.gov.za

General enquiries

City of Cape Town switchboard:  Telephone:  021 400 1111

Customer Call Centre:  Telephone:  0860 103 089

 General email:
contact.us@capetown.gov.za

 Accounts email:
accounts@capetown.gov.za

Fax:  0860 103 090

Physical address:
Civic Centre
12 Hertzog Boulevard
Cape Town
8001

EMERGENCY NUMBERS AND HOTLINES

 Any emergency

Telephone from landline:  107

Telephone from mobile:  021 480 7700

Fires, floods, rock falls and other environmental emergencies

All hours emergency telephone:  0809 114 357

General telephone:  021 597 6000

 Email:   disaster@capetown.gov.za

Fraud hotline

Telephone:  0800 323 130

 Illegal occupancy / land invasion

24 hour hotline:  021 596 1999

Alcohol and drugs

24 hour telephone hotline:  0800 435 748 (0800 HELP 4 U)

Law Enforcement

24 hour hotline:  0860 765 423

 UTILITY SERVICES

 Electricity Department: Emergencies, accounts and general enquiries

Telephone:  0860 103 089
Email:  electricity@capetown.gov.za
SMS:   31220

Water and Sanitation: Emergencies, accounts and general enquiries

On 21 June 2022 the City of Cape Town’s 24-hour Customer Relations call centre relaunched its WhatsApp channel for all water related queries.

The new Customer Relations WhatsApp channel is now available on 060 018 1505.

Telephone:  0860 103 089
Email:  water@capetown.gov.za
SMS:  31373
Fax:  021 957 4726

Solid Waste: Illegal dumping, wheelie bins and general cleaning

Telephone:  0860 103 089
Fax:  0860 103 090 021 400 4302
Email:  wastewise@capetown.gov.za

Metro Police and Traffic Services

Telephone: 0860 765 423

Motor vehicle registration

Telephone: 0860 103 089
Fax:  021 419 1676
Email:  accounts@capetown.gov.za

Transport Information Centre

General information for public transport: 0800 656 463

Dial-a-Ride bookings: 0800 600 895

 Traffic fines

Telephone:  0860 103 089
Fax:  0862 012 154 / 0862 938 189

 Events applications and permits

Telephone:  021 417 4034 / 021 417 4035 / 021 417 4036
Fax:  0865 761 933
Email:  events.permit@capetown.gov.za

REPORTING

Electricity faults – City of Cape Town

Telephone:  0860 103 089
SMS:  31220
Email:  power@capetown.gov.za  |  FaultReporting.Centre@capetown.gov.za

Water & Sanitation Department

On 21 June 2022 the City of Cape Town’s 24-hour Customer Relations call centre relaunched its WhatsApp channel for all water related queries.

The new Customer Relations WhatsApp channel is now available on 060 018 1505.

Telephone:      0860 103 089
Sms:                31373
E-mail: waterTOC@capetown.gov.za

Cable theft

Telephone:  0800 222 771
Fax:  021 400 5910

 Land invasion (squatter control)

Emergency telephone:  107
Direct telephone:  021 596 1999 

Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills)

Telephone:  0800 65 64 63
Email:  Transport.Info@capetown.gov.za

Traffic signal faults

24 hour telephone:  0800 65 64 63

Street people

Toll-free telephone:  0800 872 201 

Mayor’s Office

Telephone:  021 400 1300
Fax:  021 400 1313
Email:  mayor.mayor@capetown.gov.za