city of cape town contact list

Contact the City of Cape Town

For any information/numbers not listed here, please go on to the City of Cape Town web site:  www.capetown.gov.za

General enquiries

City of Cape Town switchboard

Telephone:  021 400 1111

 

Customer Call Centre

Telephone:  0860 103 089

 General email:
contact.us@capetown.gov.za

 Accounts email:
accounts@capetown.gov.za

Fax:  0860 103 090

 Physical address:
Civic Centre
12 Hertzog Boulevard
Cape Town
8001

EMERGENCY NUMBERS AND HOTLINES

 Any emergency

Telephone from landline:  107

Telephone from mobile:  021 480 7700

 

 Fires, floods, rock falls and other environmental emergencies

All hours emergency telephone:  0809 114 357

General telephone:  021 597 6000

 Email:   disaster@capetown.gov.za

 

 Fraud hotline

Telephone:  0800 323 130

 

Illegal occupancy / land invasion

24 hour hotline:  021 596 1999

 

 Alcohol and drugs

24 hour telephone hotline:  0800 435 748 (0800 HELP 4 U)

 

Law Enforcement

24 hour hotline:  0860 765 423

 

UTILITY SERVICES

 Electricity Department: Emergencies, accounts and general enquiries

Telephone:  0860 103 089

Email:  electricity@capetown.gov.za

SMS:   31220

 

Water and Sanitation: Emergencies, accounts and general enquiries

Telephone:  0860 103 089

Email:  water@capetown.gov.za

SMS:  31373

Fax:  021 957 4726

 

Solid Waste: Illegal dumping, wheelie bins and general cleaning

Telephone:  0860 103 089

Fax:  0860 103 090 021 400 4302

Email:  wastewise@capetown.gov.za

 

Metro Police and Traffic Services

Telephone: 0860 765 423

 

Motor vehicle registration

Telephone: 0860 103 089

Fax:  021 419 1676

Email:  accounts@capetown.gov.za

 

Transport Information Centre

General information for public transport: 0800 656 463

Dial-a-Ride bookings: 0800 600 895

 

Traffic fines

Telephone:  0860 103 089

Fax:  0862 012 154 / 0862 938 189

 

Events applications and permits

Telephone:  021 417 4034 / 021 417 4035 / 021 417 4036

Fax:  0865 761 933

Email:  events.permit@capetown.gov.za

 

REPORTING

Electricity faults – City of Cape Town

Telephone:  0860 103 089

SMS:  31220

Email:  power@capetown.gov.za

            FaultReporting.Centre@capetown.gov.za

 

Water & Sanitation Department

Telephone:      0860 103 089 

Sms:                31373

 E-mail: waterTOC@capetown.gov.za

 

Cable theft

Telephone:  0800 222 771

Fax:  021 400 5910

 

 Land invasion (squatter control)

Emergency telephone:  107

Direct telephone:  021 596 1999

 

Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills)

Telephone:  0800 65 64 63

Email:  Transport.Info@capetown.gov.za

 

Traffic signal faults

24 hour telephone:  0800 65 64 63

 

Street people

Toll-free telephone:  0800 872 201

 

Mayor’s Office

Telephone:  021 400 1300

Fax:  021 400 1313

Email:  mayor.mayor@capetown.gov.za